Privacy Policy

1. Information We Collect

When you use SpaceSheep, we may collect the following types of information:

• Account information: name, email address, and password when you create an account.
• Connected platform data: information from your Facebook and Instagram accounts that you authorize us to access (e.g., page names, page IDs, and messaging permissions).
• Usage data: information about how you interact with our platform, including pages visited, features used, and chatbot performance metrics.
• Payment information: billing details processed securely through our third-party payment provider. We do not store full credit card numbers.
• Device & log data: IP address, browser type, operating system, and access timestamps.

2. Use of Information

We use the information we collect to:

• Provide, operate, and maintain the SpaceSheep platform.
• Process transactions and send related information.
• Improve, personalize, and expand our services based on usage patterns.
• Communicate with you about updates, support, and promotional offers (with your consent).
• Detect, prevent, and address technical issues or fraudulent activity.
• Comply with legal obligations.

3. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data is transmitted over HTTPS and stored using industry-standard encryption. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Third-Party Services

SpaceSheep integrates with third-party services including Meta (Facebook & Instagram), payment processors, and analytics providers. These services have their own privacy policies, and we encourage you to review them. We only share the minimum data necessary for these integrations to function.

5. Cookies

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze platform usage. You can control cookie settings through your browser. Disabling cookies may affect certain features of our service.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you.
• Correction: request that we correct inaccurate or incomplete data.
• Deletion: request that we delete your personal data, subject to legal retention requirements.
• Portability: request your data in a structured, machine-readable format.
• Objection: object to certain processing activities, such as direct marketing.

To exercise any of these rights, please contact us at the email address below.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at hello@spacesheep.ai.